Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-12191

Ability to disable autocomplete in customer portal forms

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 0
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      In customer portal, summary field form is enabling autocomplete in HTML.
      Some customer wants to disable autocomplete(autocomplete="off") by browser in customer portal.

      This is reproducible on Data Center: yes

      Expected Results

      Provide ability to disable autocomplete in customer portal forms

      Actual Results

      There is no ability to disable autocomplete in customer portal forms

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Reference

        1. jsm-portal-autocomplete-by-browser.png
          jsm-portal-autocomplete-by-browser.png
          493 kB

          Form Name

            [JSDSERVER-12191] Ability to disable autocomplete in customer portal forms

            SET Analytics Bot made changes -
            Support reference count New: 1
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978254 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0

            David Yu added a comment -

            Looks like this was fixed on 9.4.11 or earlier.

            David Yu added a comment - Looks like this was fixed on 9.4.11 or earlier.
            SET Analytics Bot made changes -
            UIS New: 1

            David Yu added a comment - - edited

            Autocomplete for Summary is so bizarre. If you are feeling adventurous, copy servicedesk-frontend-plugin-4.20.15-REL-0002.jar from your JIRA_HOME/installed-plugins dir and unpack it somewhere. Edit ./cv-request-create-page.xxxxxxx.js (filename may be slightly different).

            Search for the text 

            <input class="text full-width-field"

            Add autocomplete="off" to it.

            Rezip the files and replace the original frontend jar file (make a backup first somewhere outside of the directory), and restart Jira.

            David Yu added a comment - - edited Autocomplete for Summary is so bizarre. If you are feeling adventurous, copy servicedesk-frontend-plugin-4.20.15-REL-0002.jar from your JIRA_HOME/installed-plugins dir and unpack it somewhere. Edit ./cv-request-create-page.xxxxxxx.js (filename may be slightly different). Search for the text <input class= "text full-width-field" Add autocomplete="off" to it. Rezip the files and replace the original frontend jar file (make a backup first somewhere outside of the directory), and restart Jira.
            Ryoji Takata (Inactive) created issue -

              Unassigned Unassigned
              ff3967e4ed5f Ryoji Takata (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: