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  1. Jira Service Management Data Center
  2. JSDSERVER-12163

Created issue modal link is not accessible to reporter

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Context: We use Jira Service Management exclusively for internal requests within our company to track inter-team requests. Jira is also used by our engineering teams for their Kanban/Scrum issue tracking.

      Problem: When using the Create Issue screen/modal outside of the customer portal to create a JSM ticket, the View Issue link is to the Service Agent view. The problem with this is that JSM customers can't view the issue with that link, but they can view the issue in the customer portal.

      Request: Please either allow internal colleagues to see the service agent view without internal comments, or change the link to direct them to the customer portal link.

            [JSDSERVER-12163] Created issue modal link is not accessible to reporter

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              Unassigned Unassigned
              c8e28aa3baf8 matt.smith
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