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  1. Jira Service Management Data Center
  2. JSDSERVER-12149

Jira 8.20.14 breaks Insight portal translation placeholders

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      Issue Summary

      Some insight placeholders are not available in the version of Insight/Assets for Jira 8.20.14 / JSM 4.20.14. For instance:

      • rlabs.insight.i18n.plugin.configure.portal.single.default=Search for an object
      • rlabs.insight.i18n.plugin.configure.portal.multiple.default=Search for objects

      The above are all available (and all the placeholders in the new version also correctly refer to "Assets" as opposed to "Insight") in Jira 9.3.1 / JSM 5.3.1

      This is reproducible on Data Center.
      The affected Insight jar is insight-9.1.13-QR-0023.jar.
      The problem is resolved in insight-10.0.16-QR-0022.jar.

      Steps to Reproduce

      1. Install JSM 4.20.14
      2. Set up an Insight object field on case creation, visible from the portal (single or multiple, it doesn't matter)
      3. Check the portal to see if the placeholder correctly shows for the Insight

      Expected Results

      The placeholder correctly translates to the corresponding entry, which disappears when clicked:

      1. "Search for an object"
      2. "Search for objects"

      Actual Results

      The placeholders' key is displayed instead:

      1. rlabs.insight.i18n.plugin.configure.portal.single.default
      2. rlabs.insight.i18n.plugin.configure.portal.multiple.default

      See for instance:

      Workaround

      1. Find and unzip the insight jar file (insight-9.1.13-QR-0023_1666247918000.jar)
      2. In the resulting folder, look for file properties/i18n.properties
      3. Add the following entries: 
        rlabs.insight.i18n.plugin.configure.portal.single.default=Search for an object
rlabs.insight.i18n.plugin.configure.portal.multiple.default=Search for objects
      4. Repackage the archive (i.e. zip the files again, replace the extension with "jar")
      5. Install from the frontend (via the "Manage apps" page) or alternatively, find and replace the jar file in the shared drive & do a rolling restart of the nodes.

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          Form Name

            [JSDSERVER-12149] Jira 8.20.14 breaks Insight portal translation placeholders

            Johannes Rudolf added a comment - - edited

            It would have been helpful and time saving to know, that there are a few manual steps to be done in the aftermath of the upgrade:

            • stop JIRA
            • delete defected Insight JAR file ($JIRA_HOME/plugins/installed-plugins/insight-9.1.13-QR-0023.jar)
            • empty cache
            • start JIRA

            Johannes Rudolf added a comment - - edited It would have been helpful and time saving to know, that there are a few manual steps to be done in the aftermath of the upgrade: stop JIRA delete defected Insight JAR file ($JIRA_HOME/plugins/installed-plugins/insight-9.1.13-QR-0023.jar) empty cache start JIRA
            Johannes Rudolf made changes -
            Comment [ It would have been helpful and time saving to know, that there are a few manual steps to be done either during or in the aftermath of the upgrade:
             *  removal of the corrupted Insight file ($JIRA_HOME/plugins/installed-plugins/insight-9.1.13-QR-0023.jar)
             * empty cache (requires a restart)
             * add new Insight plugin to $JIRA_HOME/plugins/installed-plugins from Service Management package

             

            At least the steps above have helped us. Not sure if the second step with cache is really necessary though. ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 8
            SET Analytics Bot made changes -
            UIS Original: 13 New: 15
            SET Analytics Bot made changes -
            UIS Original: 12 New: 13
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            UIS Original: 10 New: 12

            Gonchik Tsymzhitov added a comment -

            I am waiting release

            Gonchik Tsymzhitov added a comment - I am waiting release
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4

              4dcffb92068e Orest Busel (Inactive)
              scapuzzimato Stefano Capuzzimato (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: