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  1. Jira Service Management Data Center
  2. JSDSERVER-12083

Issue in queue : Tooltip content inaccessible for keyboard-only users

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      Issue Summary

      The tooltip elements such as "Waiting for customer This was auto generated by Jira Services Management during workflow import", "Sorted Shortest -> Longest", etc. not accessible using keyboard.  

      Tested URL

      Steps to Reproduce

      1. Open the "Home page" navigate to "Assets" link in header section and activate it.
      2. Navigate to "ITSM" link and activate it.
      3. Navigate the columns and hover on it.
      4. Observe that tooltip is inaccessible using keyboard. 

      Actual Results

      The tooltip content such as "Waiting for customer This was auto generated by Jira Services Management during workflow import", "Sorted Shortest -> Longest", etc. (that becomes available when user hover on table columns, "Waiting for support", etc.) elements are not accessible using keyboard. As a result, keyboard-only users will not be able to access the mentioned tooltip content effectively.

      Expected Results

      Apply the following changes:

      • Modify scripts to make the tooltip information available on hover as well as on focus. In addition along with mouse specific event handlers, use keyboard specific event handlers, such as "onfocus", "onblur"and so on to make the functionality accessible for keyboard-only users.
      • Specify the ARIA role "tooltip" for the information displayed on hover. Specify an unique "id" attribute for the tooltip and reference it via the "aria-describedby" attribute of the tooltip image or table columns.

      Screenshot

      Workaround

      Not Available

      Bug Ref: 750590

      Bulldog Ref:

        1. image-2022-11-17-14-52-17-725.png
          image-2022-11-17-14-52-17-725.png
          811 kB

            [JSDSERVER-12083] Issue in queue : Tooltip content inaccessible for keyboard-only users

            Marc Dacanay made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised sprint5 New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ril sprint5
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955675 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 911794 ]
            Matthew Brennan made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-platform-dc ax-qa ax-qa-prioritised sprint5 New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised sprint5
            Matthew Brennan made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-platform-dc ax-qa-prioritised sprint5 New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-platform-dc ax-qa ax-qa-prioritised sprint5
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 3, JSM Sprint 4, JSM Sprint 5, JSM Sprint 6 [ 6985, 7035, 7042, 7051, 7059 ] New: JSM Sprint 1, JSM Sprint 3, JSM Sprint 4, JSM Sprint 5, JSM Sprint 6, JSM Sprint 7 [ 6985, 7035, 7042, 7051, 7059, 7069 ]
            Rahil Shaikh made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-vpat-critical sprint5 New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-jsm ax-platform-dc ax-qa-prioritised sprint5
            Oleksandr Stoliar made changes -
            Assignee Original: Oleksandr Stoliar [ a955dc6cda19 ]
            Oleksandr Stoliar made changes -
            Assignee New: Oleksandr Stoliar [ a955dc6cda19 ]
            Oleksandr Stoliar made changes -
            Labels Original: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-vpat-critical New: 2.1.1 Accessibility WCAG21 ax-at-NVDA ax-bug ax-dev-ready ax-high-priority ax-jsm ax-platform-dc ax-qa-prioritised ax-vpat-critical sprint5

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: