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  1. Jira Service Management Data Center
  2. JSDSERVER-1207

As a Service Desk Admin I should be able to restrict the (main/front) knowledge base search to a particular label or parent page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We enforce a one wiki per team policy at our company. Teams have both internal documentation and kb articles, many wish only the kb articles be visible to customers when they are searching from the service desk project landing page.

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            [JSDSERVER-1207] As a Service Desk Admin I should be able to restrict the (main/front) knowledge base search to a particular label or parent page

            David Yu added a comment - - edited

            The main portal is where users first land. If the search results are junk on the first experience, they are not going to do search again when they dive into the specific requests which have more refined results with label restrictions.

            Note, I'm referring to the project portal page, not the global portal page which has its own set of unique problems. :-/

            David Yu added a comment - - edited The main portal is where users first land. If the search results are junk on the first experience, they are not going to do search again when they dive into the specific requests which have more refined results with label restrictions. Note, I'm referring to the project portal page, not the global portal page which has its own set of unique problems. :-/

              Unassigned Unassigned
              bryan.custer Bryan Custer
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