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  1. Jira Service Management Data Center
  2. JSDSERVER-12066

Filter Results/Search using a query : Device-dependent event handlers are used.

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      Issue Summary

      The element uses device-dependent event handlers and is therefore not accessible by keyboard alone.

      Element:

      • 3 dots button(More options)

      Location:
      Present on hovering in the table section

      Steps to Reproduce

      1. Open the homepage
      2. Navigate to the "Assets" link and activate it
      3. Navigate to "Search for object" and activate it
      4. Navigate to the input field and search for the objects
      5. Navigate to the "More option" buttons and observe that they are not available on keyboard focus.

      Actual Results

      The "More options" buttons present in the table are not available by default and on the Keyboard focus while the user navigates using the "Tab" key. Additionally, the keyboard focus indicator is not visible for these buttons and textual description is missing. This functionality confuses keyboard-only and low-vision users.

      Expected Results

      1. The "More options" buttons should be available by default or on the keyboard focus for all the users.
      2. The clear and color contrast sufficient focus indicator should be provided for the mentioned instance when receiving keyboard focus.
      3. The descriptive and unique textual description should be provided for the mentioned instances using the "aria-label" attribute.
      4. Provide aria-haspopup="true" attribute to the <button> element of mentioned instance. 

      For example: "More options for ITSM samp", "More options for ITSM sample", and so on

      Screenshot

      Workaround

      Not Available

      Bug Ref: 746205

      Bulldog Ref:

        1. Screenshot 2022-11-17 at 1.40.05 PM.png
          471 kB
          Rahil Shaikh
        2. Screen Shot 2023-01-15 at 12.15.21 pm.png
          583 kB
          Uli Mauersberg
        3. Screenshot 2023-02-02 at 5.24.52 PM.png
          658 kB
          Rahil Shaikh

          Form Name

            [JSDSERVER-12066] Filter Results/Search using a query : Device-dependent event handlers are used.

            Matthew Brennan made changes -
            Labels Original: 1.1.1 2.1.1 2.4.7 Accessibility Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-high-priority ax-jsm ax-kb-user ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2 New: 1.1.1 2.1.1 2.4.7 Accessibility Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-critical ax-critical-priority ax-high-priority ax-jsm ax-kb-user ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2
            Matthew Brennan made changes -
            Labels Original: 1.1.1 2.1.1 2.4.7 Accessibility Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-high-priority ax-jsm ax-kb-user ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2 New: 1.1.1 2.1.1 2.4.7 Accessibility Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-high-priority ax-jsm ax-kb-user ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3, JSM Sprint 4 [ 6985, 7016, 7035, 7042 ] New: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3, JSM Sprint 4, JSM Sprint 5 [ 6985, 7016, 7035, 7042, 7051 ]
            Oleksandr Stoliar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 736023 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3 [ 6985, 7016, 7035 ] New: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3, JSM Sprint 4 [ 6985, 7016, 7035, 7042 ]
            Olena Lymar made changes -
            Labels Original: 1.1.1 2.1.1 2.4.7 Accessibility Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-high-priority ax-jsm ax-kb-user ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical New: 1.1.1 2.1.1 2.4.7 Accessibility Level-A WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-bug ax-high-priority ax-jsm ax-kb-user ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical sprint2
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 1, JSM Sprint 2 [ 6985, 7016 ] New: JSM Sprint 1, JSM Sprint 2, JSM Sprint 3 [ 6985, 7016, 7035 ]
            Olena Lymar made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Olena Lymar made changes -
            Fix Version/s New: 5.7.0 [ 104602 ]

              aee694511cd1 Olena Lymar
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: