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  1. Jira Service Management Data Center
  2. JSDSERVER-1198

Cannot upload attachment to Service desk using IE9

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      Error occurs when uploading attachment to Service desk from Internet Explorer 9. Works in Chrome and newer versions of IE without issue.

      Tested on IE Version 9.0.8112.16421

      Steps to reproduce

      1. From Jira Service desk Customer Portal
      2. Create issue
      3. Select add attachment
      4. Select file/image and attach

      Expected Behavior:

      File attaches

      Actual Behavior:

      Attachment sits in waiting and never uploads (See Screenshots)

      Workaround:

      This only occurs in IE9, use newer IE version or other Browser (Chrome, Firefox, Safari), until Fixed.

        1. Screen Shot 2014-11-20 at 1.05.35 PM.png
          Screen Shot 2014-11-20 at 1.05.35 PM.png
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        2. Screen Shot 2014-11-20 at 2.33.21 PM.png
          Screen Shot 2014-11-20 at 2.33.21 PM.png
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        3. Screen Shot 2014-11-20 at 2.35.48 PM.png
          Screen Shot 2014-11-20 at 2.35.48 PM.png
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            [JSDSERVER-1198] Cannot upload attachment to Service desk using IE9

            Thong Bui Quang (Inactive) added a comment -

            Hi Guys,
            We have dedicated people working on the upcoming release right now. This fix will be available to both hosted and cloud version "soon" and will be announced shortly. We appreciate your patience.

            Thong Bui Quang (Inactive) added a comment - Hi Guys, We have dedicated people working on the upcoming release right now. This fix will be available to both hosted and cloud version "soon" and will be announced shortly. We appreciate your patience.

            Dirk Festerling added a comment -

            And when will 2.4-OD-01 be available for us hosted customers?

            Dirk Festerling added a comment - And when will 2.4-OD-01 be available for us hosted customers?

            jean-philippe.pepin added a comment -

            What is the release date for Service Desk 2.2.2 ?

            jean-philippe.pepin added a comment - What is the release date for Service Desk 2.2.2 ?

            Pierre Chabanian added a comment -

            Our Service Desk is hosted by you. How can we make sure the version we are using is fixed? Thanks

            Pierre Chabanian added a comment - Our Service Desk is hosted by you. How can we make sure the version we are using is fixed? Thanks

            STAGIL added a comment -

            Hi,

            the update is not available yet - is it?

            Cheers

            STAGIL added a comment - Hi, the update is not available yet - is it? Cheers

            Chuong Nam Nguyen (Inactive) added a comment -

            Hi,

            This bug is fixed in Service Desk 2.2.2(or 2.4-OD-01). Please upgrade to 2.2.2(or 2.4-OD-01) or above to get the bug fix.

            Thanks!
            JIRA Service Desk Product Team

            Chuong Nam Nguyen (Inactive) added a comment - Hi, This bug is fixed in Service Desk 2.2.2(or 2.4-OD-01). Please upgrade to 2.2.2(or 2.4-OD-01) or above to get the bug fix. Thanks! JIRA Service Desk Product Team

            jean-philippe.pepin added a comment -

            Hi guys, this is a critial issue.

            IE9 as companywide default.

            Please provide a quick fix.

            jean-philippe.pepin added a comment - Hi guys, this is a critial issue. IE9 as companywide default. Please provide a quick fix.

            Stéphane Barbeau added a comment -

            Hi,

            We're experiencing the same bug and using another browser is not an option for our company. Thank's

            Stéphane Barbeau added a comment - Hi, We're experiencing the same bug and using another browser is not an option for our company. Thank's

            STAGIL added a comment -

            Hi guys,

            some of our clients suffer from this bug. Can you please provide a release date?

            Cheers

            STAGIL added a comment - Hi guys, some of our clients suffer from this bug. Can you please provide a release date? Cheers

            Andy Nguyen (Inactive) added a comment -

            Hi emccutcheon & pcherukuri,

            Can you provide some info regarding the Affects Version/s of Service Desk and/or JIRA? Is there any workaround e.g. rolling back Service Desk version?

            And is it possible to foresee when/where this issue will be fixed? As far as I'm aware of, this is reproducible in JIRA 6.3.12 with Service Desk 2.2.0.

            Thanks.

            Andy Nguyen (Inactive) added a comment - Hi emccutcheon & pcherukuri , Can you provide some info regarding the Affects Version/s of Service Desk and/or JIRA? Is there any workaround e.g. rolling back Service Desk version? And is it possible to foresee when/where this issue will be fixed? As far as I'm aware of, this is reproducible in JIRA 6.3.12 with Service Desk 2.2.0. Thanks.

              cnguyen Chuong Nam Nguyen (Inactive)
              emccutcheon Earl McCutcheon (Inactive)
              Affected customers:
              20 This affects my team
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: