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Bug
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Resolution: Fixed
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Low
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4.22.2
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Severity 2 - Major
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Issue Summary
The element "Raise this request on behalf of" appears and functions like a Combobox but is missing the required ARIA role(s) and/or attribute(s).
Tested URL
https://instenv-19536-ipiz.instenv.internal.atlassian.com/servicedesk/customer/portal/1/create/14
Screenshot
Steps to Reproduce
- Launch the URL
- In the Portal select any service request such as (Get IT help, Desktop/Laptop support, Request new software, etc.)
- Keeping the screen reader on navigate to the "Raise this request on behalf of" Combobox.
Actual Results
In the "Raise a request" portal for any project, in the (Get IT help, Desktop/Laptop support, Request new software, etc.) modals, when the screen reader tries to interact with the Combobox for the "Raise this request on behalf of", it is announced as "Edit text".Additionally, the screen reader does not announce the current value of Combobox, drop down item names, or placeholder texts.
Expected Results
Few of the following labels and roles could be added to the following elements :
- A role="combobox" could be added to the <div> element.
- The dropdown menu should announce the label it is associated with.
- For this case, when the users focus to enter the Dropdown menu, it should announce content such as "Select a user to Raise this request on behalf of ". This will help the assistive technology user to understand the relation between the label and the dropdown menu.
- A working example for accessible Autocomplete Combobox could be found at: https://www.w3.org/TR/wai-aria-practices-1.2/examples/combobox/combobox-autocomplete-list.html
Workaround
Currently, there is no known workaround for this behaviour. A workaround will be added here when available.
Bug Ref: 744509
Bulldog Ref: JSMDC-<to-be-created>
- is related to
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JSDSERVER-11439 Raise a Request : "Affected server" Combobox is missing appropriate roles and/or attributes.
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- Closed
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- split from
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JSDSERVER-11439 Raise a Request : "Affected server" Combobox is missing appropriate roles and/or attributes.
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- Closed
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- is resolved by
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A11Y-241 You do not have permission to view this issue
- links to
Form Name |
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[JSDSERVER-11906] Raise a Request : "Raise this request on behalf of" Combobox is missing appropriate roles and/or attributes.
Fix Version/s | New: 10.4.0 [ 110312 ] |
Resolution | New: Fixed [ 1 ] | |
Status | Original: Ready for Development [ 10049 ] | New: Closed [ 6 ] |
Labels | Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-jsmdc-helpcenter ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term | New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-jsmdc-helpcenter ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 955633 ] |
Remote Link | New: This issue links to "A11Y-241 (JIRA Server (Bulldog))" [ 954204 ] |
Remote Link | Original: This issue links to "A11Y-242 (JIRA Server (Bulldog))" [ 931333 ] |
Remote Link | Original: This issue links to "A11Y-242 (Bulldog)" [ 931333 ] | New: This issue links to "A11Y-242 (JIRA Server (Bulldog))" [ 931333 ] |
Remote Link | New: This issue links to "A11Y-242 (Bulldog)" [ 931333 ] |
Labels | Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term | New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-jsmdc-helpcenter ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term |
Labels | Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term | New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term |