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  1. Jira Service Management Data Center
  2. JSDSERVER-11906

Raise a Request : "Raise this request on behalf of" Combobox is missing appropriate roles and/or attributes.

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      Issue Summary

      The element "Raise this request on behalf of" appears and functions like a Combobox but is missing the required ARIA role(s) and/or attribute(s).

      Tested URL

      https://instenv-19536-ipiz.instenv.internal.atlassian.com/servicedesk/customer/portal/1/create/14

      Screenshot

      Steps to Reproduce

      1. Launch the URL
      2. In the Portal select any service request such as (Get IT help, Desktop/Laptop support, Request new software, etc.) 
      3. Keeping the screen reader on navigate to the "Raise this request on behalf of" Combobox.

      Actual Results

      In the "Raise a request" portal for any project, in the (Get IT help, Desktop/Laptop support, Request new software, etc.) modals, when the screen reader tries to interact with the Combobox for the "Raise this request on behalf of", it is announced as "Edit text".Additionally, the screen reader does not announce the current value of Combobox, drop down item names, or placeholder texts.

      Expected Results

      Few of the following labels and roles could be added to the following elements :

      • A role="combobox" could be added to the <div> element.
      • The dropdown menu should announce the label it is associated with.
      • For this case, when the users focus to enter the Dropdown menu, it should announce content such as "Select a user to Raise this request on behalf of ". This will help the assistive technology user to understand the relation between the label and the dropdown menu.
      • A working example for accessible Autocomplete Combobox could be found at: https://www.w3.org/TR/wai-aria-practices-1.2/examples/combobox/combobox-autocomplete-list.html

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      Bug Ref: 744509

      Bulldog Ref: JSMDC-<to-be-created>

        1. Screenshot 2022-05-12 at 4.59.42 PM.png
          224 kB
          Martin Ma

          Form Name

            [JSDSERVER-11906] Raise a Request : "Raise this request on behalf of" Combobox is missing appropriate roles and/or attributes.

            Olena Lymar made changes -
            Fix Version/s New: 10.4.0 [ 110312 ]
            Olena Lymar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Ready for Development [ 10049 ] New: Closed [ 6 ]
            Marc Dacanay made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-jsmdc-helpcenter ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-jsmdc-helpcenter ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955633 ]
            Bilal Cinarli made changes -
            Remote Link New: This issue links to "A11Y-241 (JIRA Server (Bulldog))" [ 954204 ]
            Bilal Cinarli made changes -
            Remote Link Original: This issue links to "A11Y-242 (JIRA Server (Bulldog))" [ 931333 ]
            Bilal Cinarli made changes -
            Remote Link Original: This issue links to "A11Y-242 (Bulldog)" [ 931333 ] New: This issue links to "A11Y-242 (JIRA Server (Bulldog))" [ 931333 ]
            Bilal Cinarli made changes -
            Remote Link New: This issue links to "A11Y-242 (Bulldog)" [ 931333 ]
            Sylwia Mikołajczuk made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-jsmdc-helpcenter ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term
            Sylwia Mikołajczuk made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-jsm-dc-vpat-helpcentre-raiserequest ax-medium-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready-near-term

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: