Issue Summary

      • After JSM upgrade to latest 4.13.X or 5.0 version Insight custom fields values into issues looks empty while in Insight those objects still show the right connected Jira issues.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. upgrade JSM to latest 4.2.X or 5.0
      2. reindex Jira
      3. reindex Insight

      Expected Results

      Insight custom fields values should remain untouched after Jira upgrade.

      Actual Results

      Insight custom fields values are cleared up over Jira issues.

      • customfield description/name is still on the issue (which should not be the case when values are cleared)
      • By looking at affected tables in DB AO_8542F1_IFJ_OBJ_JIRAISSUE and customfieldvalue we can observe values are intact so it is most likely the Jira and/or Insight indexes got corrupted during the upgrade someway.
      • In Insight object view we can observe that someway the object key changed (while in DB is still intact). In the example screenshot DACZ-74 is the real object key:

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JSDSERVER-11894] After JSM upgrade Insight custom fields values are empty

            Mihaela Lita made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 775236 ]
            Craig Shannon made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 762276 ]
            Arslan Qamar (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 760812 ]
            Tiziana Marchionni made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 686061 ]
            Tiziana Marchionni made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 686061 ]
            Kamil Smigielski (Inactive) made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Kamil Smigielski (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 6 New: 7
            Michelle Chin made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 670962 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 668472 ]

              01656e440512 Craig Shannon
              tmarchionni@atlassian.com Tiziana Marchionni
              Affected customers:
              0 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: