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Bug
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Resolution: Fixed
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Low
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2.0.3
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
When an existing user which was previously renamed (username modified), added into a service desk as a customer, Visit Portal link in the invitation mail contains the old user name which results a User not found error. This can also happen for a user, if they have the same username as a previously existing user that either was deleted or renamed to another user.
Cause
This appears to be caused when the user_key is not matching the lower_user_name in the app_user table in JIRA for that user. The invitation link may be relying on these two values being the same to function correctly.
Steps to replicate:
- Create an user in JIRA (ex: user@company.com);
- Rename this user (user@company.com to user);
- Invite a new user in Service Desk using the renamed user (user@company.com);
The error will appear when this user tries to access the portal using the link in the email sent to him.
Workaround:
The user should access the portal directly and click on Forgot my password.
- relates to
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- Closed
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DESK-4003 Failed to load