• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 2.4.2, 2.5.1-OD-02
• Affects Version/s: 2.0.3
• Component/s: Email - Outgoing
• Labels:

  • affects-cloud
  • affects-server

[JSDSERVER-1185] Portal link in invitation mail for a renamed user is faulty

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304208 ]	New: JAC Bug Workflow v3 [ 3125892 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058182 ]

New: JSD Bug Workflow v5 - TEMP [ 2304208 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055729 ]

New: JSD Bug Workflow v5 [ 2058182 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956128 ]

New: JSD Bug Workflow v5 - TEMP [ 2055729 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1616071 ]

New: JSD Bug Workflow v5 [ 1956128 ]

jonah (Inactive) made changes - 02/Apr/2017 11:43 AM

Description

Original: When an existing user which was previously renamed (username modified), added into a service desk as a customer, Visit Portal link in the invitation mail contains the old user name which results a User not found error. This can also happen for a user, if they have the same username as a previously existing user that either was deleted or renamed to another user. h2. Cause This appears to be caused when the user_key is not matching the lower_user_name in the app_user table in JIRA for that user. The invitation link may be relying on these two values being the same to function correctly. h2. Steps to replicate: - Create an user in JIRA (ex: user@company.com); - Rename this user (user@company.com to user); - Invite a new user in Service Desk using the renamed user (user@company.com); The error will appear when this user tries to access the portal using the link in the email sent to him. h2. Workaround: The user should access the portal directly and click on _Forgot my password_.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1185].   {panel} When an existing user which was previously renamed (username modified), added into a service desk as a customer, Visit Portal link in the invitation mail contains the old user name which results a User not found error. This can also happen for a user, if they have the same username as a previously existing user that either was deleted or renamed to another user. h2. Cause This appears to be caused when the user_key is not matching the lower_user_name in the app_user table in JIRA for that user. The invitation link may be relying on these two values being the same to function correctly. h2. Steps to replicate: - Create an user in JIRA (ex: user@company.com); - Rename this user (user@company.com to user); - Invite a new user in Service Desk using the renamed user (user@company.com); The error will appear when this user tries to access the portal using the link in the email sent to him. h2. Workaround: The user should access the portal directly and click on _Forgot my password_.

jonah (Inactive) made changes - 02/Apr/2017 11:43 AM

Link

New: This issue relates to JSDCLOUD-1185 [ JSDCLOUD-1185 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:32 AM

Labels

Original: affects-server

New: affects-cloud affects-server

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:59 AM

Labels

New: affects-server

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1603273 ]

New: JSD Bug Workflow v4 [ 1616071 ]

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