Issue Summary
The SLA incorrectly unpauses when it is configured with 2 pause conditions, and then an issue changes from verifying 2 pause conditions to only 1 pause condition.
Steps to replicate
- Install Jira Service Management (JSM) on 5.0.0
- Create a new JSM project
- Create a new SLA with:
- Create a new issue in the JSM project
- Transition it to "Waiting for customer"
- Set the assignee field to any user
- Clear the assignee field
Expected behavior
The SLA should still be paused due to the condition "Status: Waiting for customer"
Actual behavior
Workaround
No known workaround at the moment.
Also, note that recalculating the SLA from the Jira issue view page using the button ... > Recalculate all SLAs does not fix the SLA
- relates to
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JSDSERVER-11847 The SLA incorrectly unpauses when it is configured with 2 pause conditions and after an SLA reconstruction
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- Closed
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