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Bug
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Resolution: Duplicate
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Low
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None
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4.20.11, 4.22.1
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None
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17
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Severity 3 - Minor
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5
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Issue Summary
Insight Object Detail View doesn't show Connected tickets which are resolved, even if a custom filter which includes resolved tickets is used
This is reproducible on Data Center: Yes
Steps to Reproduce
- Create an ObjectSchema with Insight Objects
- Create an Insight custom Field and assign values to the Insight Custom Field for a couple of issues
- Save a JQL Filter to show ALL these issues, regardless of their Status / Resolution, e.g. Reporter = currentUser()
- Close one of the issues and leave the other unresolved
- Now try to view the list of Issues connected to the objects in the Insight Object Detail View
- Switch the Filter from Unresolved to the saved filter from step 3
Expected Results
Both Open and closed issues are displayed in Insight Object Detail View
Actual Results
Only open tickets are displayed in Insight Object Detail View
![]()
whereas when we click on the object and open it, we can see both Open and Closed tickets.
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Workaround
Click on the object and check the "Connected Issues" tab to view both Open and Closed tickets
- is related to
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JSDSERVER-14767 Related Jira issues filter in Asset Object view does not work
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- Closed
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