Insight Object Detail View doesn't show Connected tickets which are resolved regardless of the filter used

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: 4.20.11, 4.22.1
    • None
    • 17
    • Severity 3 - Minor
    • 5

      Issue Summary

      Insight Object Detail View doesn't show Connected tickets which are resolved, even if a custom filter which includes resolved tickets is used

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Create an ObjectSchema with Insight Objects
      2. Create an Insight custom Field and assign values to the Insight Custom Field for a couple of issues
      3. Save a JQL Filter to show ALL these issues, regardless of their Status / Resolution, e.g. Reporter = currentUser()
      4. Close one of the issues and leave the other unresolved
      5. Now try to view the list of Issues connected to the objects in the Insight Object Detail View
      6. Switch the Filter from Unresolved to the saved filter from step 3

      Expected Results

      Both Open and closed issues are displayed in Insight Object Detail View

      Actual Results

      Only open tickets are displayed in Insight Object Detail View

      whereas when we click on the object and open it, we can see both Open and Closed tickets.

      Workaround

      Click on the object and check the "Connected Issues" tab to view both Open and Closed tickets

        1. Object_Complete_View.png
          Object_Complete_View.png
          120 kB
        2. Object_Detail_View.png
          Object_Detail_View.png
          215 kB

            Assignee:
            Unassigned
            Reporter:
            Prabhu Subramaniyan
            Votes:
            23 Vote for this issue
            Watchers:
            21 Start watching this issue

              Created:
              Updated:
              Resolved: