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  1. Jira Service Management Data Center
  2. JSDSERVER-11706

Object Overview Modal with default force mode graph : Content newly appeared is not automatically announced.

      Issue Summary

      Content that newly appeared is not automatically announced.

      Element name:

      • Loading status icon.

      Location of the element: loading status icon, just below the "Attachments" heading, in the "Force" view, in the "Object overview" modal.

      Steps to reproduce:
      1. Click on the "oracledb-11g-prod" button, just beside the "Affected Server:" text, in the "Can we get this server request approved?" page.
      2. Then the "Object Overview" modal will display.
      3. Click on the "Show graph" icon button.
      4. Click on the "Force" button. Then the graph will display in the Force view.
      5. Click on any image button, in the "Force" view image section. Then the above-mentioned status will display.

      Tested URL

      https://instenv-5971-nizh.instenv.atl-test.space/projects/JSM/queues/custom/31/JSM-111

      Steps to Reproduce

      1. Step 1

      Actual Results

      Actual results

      Expected Results

      Fix Information
      RULE :
      Status messages MUST be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus.

      HOW TO FIX:
      Fix this issue by using ONE of the following techniques:
      1. Set focus to the interstitial message: https://dequeuniversity.com/class/dynamic-updates2/notify-users/move-focus
      2. Announce the interstitial message via an ARIA live region: https://dequeuniversity.com/class/dynamic-updates2/notify-users/aria-live

      REFERENCE:
      Deque University: https://dequeuniversity.com/class/dynamic-updates2/ajax/interstitial
      WCAG Understanding document: https://www.w3.org/WAI/WCAG21/Understanding/status-messages

      BACKGROUND:
      When the user requests an action that will take a long time to complete, such as searching for airline tickets, it is common to present an interstitial or intermediate page to users as a way to confirm that the link worked, and that the results are coming if they wait. Screen reader and other assistive technology users need that same kind of confirmation. Moving focus to the interstitial message benefits both screen reader users and screen magnification users.
      More Info

      Screenshot

      Screen Recording

      screen recording

      Workaround

      workaround

      Bug Ref: 745375

      Bulldog Ref: JSMDC-12579

            [JSDSERVER-11706] Object Overview Modal with default force mode graph : Content newly appeared is not automatically announced.

            Marc Dacanay made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955581 ]
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Matthew Brennan made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Martin Ma made changes -
            Remote Link New: This issue links to "JSMDC-12579 (JIRA Server (Bulldog))" [ 646639 ]
            Matthew Brennan made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels New: 4.1.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan created issue -

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated: