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  1. Jira Service Management Data Center
  2. JSDSERVER-11694

Business Services/Create Objects : Unclear functionality of expand/collapse links for the Objects.

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      Issue Summary

      The show/hide link for "Details", "Activity", etc. are missing accessible link text. As a result, its destination or purpose is not conveyed to screen reader users.

      Tested URL

      https://instenv-21072-japp.instenv.internal.atlassian.com/secure/ObjectSchema.jspa?id=3&typeId=43&objectId=201 

      Steps to Reproduce

      1. Launch the URL
      2. In the Insights Objects schema, select any schema and navigate to the available objects in the Object type section such as "Business services"
      3. In the main content area, keep the screen reader on and navigate to the expand collapse link type button for "Details", "Activity", etc.

      Actual Results

      The functionality associated with the "Expand/Collapse" link such as "Details", "Activity", etc. in the main content area for Objects is unclear for screen reader users. Visually, on activating the link, the content gets expanded/collapsed dynamically below on the page. There is no link text provided to the link and it is not announced to the screen reader correctly. This will not make the assistive technology user understand the functionality associated with the link.

      Expected Results

      Add an aria-label to the link such as "Expand Details" when the comments should be expanded and "Collapse Details" when the comments should be collapsed.

      Set the “aria-expanded” attribute to “false” for the links when the links are in the collapsed state. Ensure that the value of the “aria-expanded” attribute changes on user interaction via scripting.

      Additionally, add a role="button" to the div element as the functionality is moreover like an Expand collapse button.

      Screenshot

      Screen Recording

      Screen Recording 2022-05-30 at 3.29.17 PM.mov

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      Bug Ref: 747803

      Bulldog Ref: JSMDC-12804

        1. Screen Recording 2022-05-30 at 3.29.17 PM.mov
          16.67 MB
        2. Screenshot 2022-05-30 at 6.34.52 PM.png
          Screenshot 2022-05-30 at 6.34.52 PM.png
          639 kB
        3. Screenshot 2023-03-09 at 3.14.26 PM.png
          Screenshot 2023-03-09 at 3.14.26 PM.png
          720 kB

          Form Name

            [JSDSERVER-11694] Business Services/Create Objects : Unclear functionality of expand/collapse links for the Objects.

            Matthew Brennan made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5 New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-critical ax-critical-priority ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5
            Matthew Brennan made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5 New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 3, JSM Sprint 4, JSM Sprint 5, JSM Sprint 6 [ 7035, 7042, 7051, 7059 ] New: JSM Sprint 3, JSM Sprint 4, JSM Sprint 5, JSM Sprint 6, JSM Sprint 7 [ 7035, 7042, 7051, 7059, 7069 ]
            Oleksandr Stoliar made changes -
            Sprint Original: JSM Sprint 3, JSM Sprint 4, JSM Sprint 5 [ 7035, 7042, 7051 ] New: JSM Sprint 3, JSM Sprint 4, JSM Sprint 5, JSM Sprint 6 [ 7035, 7042, 7051, 7059 ]
            ssuryavanshi (Inactive) made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5 New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5
            Denys Serhiienko (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 739213 ]
            Denys Serhiienko (Inactive) made changes -
            Labels Original: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox New: 4.1.2 Accessibility WCAG21 ax-at-JAWS ax-at-NVDA ax-at-VO ax-at-user ax-bug ax-bulldog-bl ax-high-priority ax-jsm ax-macos-safari ax-platform-dc ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox sprint5
            Denys Serhiienko (Inactive) made changes -
            Fix Version/s New: 5.8.0 [ 104629 ]
            Denys Serhiienko (Inactive) made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]

              dserhiienko Denys Serhiienko (Inactive)
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: