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  1. Jira Service Management Data Center
  2. JSDSERVER-11652

Search Result selection (select any of the options from the search results) : Label is not persistent.

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      Issue Summary

      Label is not persistent. For example: placeholder is being used as the only visual label for a text field. The placeholder label is not visually available after data is entered in the text field.

      Element:

      • Filter by: name or description

      Location:
      Present in "Attachments" section

      Steps to reproduce:

      • Click on the " Drop files to attach, or click to browse" button.
      • Then upload any file.
      • Then the above-mentioned element will display.

      Tested URL

      https://instenv-5971-nizh.instenv.atl-test.space/secure/insight/assets/INITSM-77?v=0

      Steps to Reproduce

      1. Step 1

      Actual Results

      Actual results

      Expected Results

      Fix Information
      RULE :
      The reading and navigation order MUST be logical and intuitive.

      HOW TO FIX:
      Fix this issue by removing the element from the DOM or hiding it from all users with CSS such as display:none.

      REFERENCE:
      Deque University: https://dequeuniversity.com/class/semantic-structure2/within-pages/order

      BACKGROUND:
      When content that is meant to be hidden from all users - such as error messages or hidden submenus or dialogs or alerts - is still available to screen reader users, they may be mislead or confused about the meaning of the content. This may occur when techniques are used that hide content visibly but not from screen reader users.

      Screenshot

      Screen Recording

      screen recording

      Workaround

      workaround

      Bug Ref: 747831

      Bulldog Ref: JSMDC-13202

          Form Name

            [JSDSERVER-11652] Search Result selection (select any of the options from the search results) : Label is not persistent.

            Marc Dacanay made changes -
            Labels Original: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955561 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 912052 ]
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Matthew Brennan made changes -
            Labels Original: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels Original: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Martin Ma made changes -
            Remote Link New: This issue links to "JSMDC-13202 (JIRA Server (Bulldog))" [ 646585 ]
            Matthew Brennan made changes -
            Labels Original: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels New: 3.3.2 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan created issue -

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: