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  1. Jira Service Management Data Center
  2. JSDSERVER-11644

Object Overview Modal with default force mode graph : Hidden or empty element receive focus.

      Issue Summary

      Keyboard focus or touch screen swiping falls on an element that is hidden or empty.

      Elements name:

      • INITSM-21
      • oracledb-11g-prod
      • Solaris 11.3
        .... etc.

      Location of the elements: Hidden elements, in the "Tree" view section elements, in the "Object overview" modal.

      Additional details: Do not select the "Tree" button, keyboard focus is moving to the elements, which are in the "Tree" view at the end of the "Force" view content.

      Steps to reproduce:
      1. Click on the "oracledb-11g-prod" button, just beside the "Affected Server:" text, in the "Can we get this server request approved?" page.
      2. Then the "Object Overview" modal will display.
      3. Click on the "Show graph" icon button.
      4. Click on the "Force" button. Then the graph will display in the Force view.

      Tested URL

      https://instenv-5971-nizh.instenv.atl-test.space/projects/JSM/queues/custom/31/JSM-111

      Steps to Reproduce

      1. Step 1

      Actual Results

      Actual results

      Expected Results

      Fix Information
      RULE :
      Small text (under 18 point regular font or 14 point bold font) MUST have a contrast ratio of at least 4.5 to 1 with the background. This issue applies to placeholder text as well.

      HOW TO FIX:
      The Firefox browser applies an opacity of less than 1 to placeholder text color that causes the rendered text color to fall below contrast ratio requirements. Fix this issue by using CSS to ensure that the rendered placeholder text has an opacity of 1. For example:

      :moz-placeholder { /* Firefox 18 */
      color: #767676;
      opacity: 1;
      }

      ::-moz-placeholder { /* Firefox 19+ */
      color: #767676;
      opacity: 1;
      }

      REFERENCE:
      W3C-WAI tutorial: https://www.w3.org/WAI/tutorials/forms/instructions/#styling

      BACKGROUND:
      People who have low vision or are colorblind may have difficulty reading text if the contrast between the text its background is insufficient. When the contrast ratio between text and its background is adequate, people who have low vision or are colorblind are more likely to be able to read the text.

      Screenshot

      Screen Recording

      screen recording

      Workaround

      workaround

      Bug Ref: 745218

      Bulldog Ref: JSMDC-12560

          Form Name

            [JSDSERVER-11644] Object Overview Modal with default force mode graph : Hidden or empty element receive focus.

            Marc Dacanay made changes -
            Labels Original: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955554 ]
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Matthew Brennan made changes -
            Labels Original: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels Original: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Martin Ma made changes -
            Remote Link New: This issue links to "JSMDC-12560 (JIRA Server (Bulldog))" [ 646578 ]
            Matthew Brennan made changes -
            Labels Original: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels New: 2.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan created issue -

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated: