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  1. Jira Service Management Data Center
  2. JSDSERVER-11622

Object Overview Modal : Device-dependent event handlers are used.

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      Issue Summary

      The element uses device-dependent event handlers and is therefore not accessible by keyboard alone.

      Elements name: Below title attribute texts.

      • Service Request with Approvals - For requests that require approval. Created by Jira Service Management
      • Problem - Track underlying causes of incidents. Created by Jira Service Management.
      • Change - Created by Jira Service Management.

      Location of the elements: Title texts, on each image icon, in the first column, in the "Object overview" modal.

      Steps to reproduce:
      1. Click on "oracledb-11g-prod" button, just beside the "Affected Server:" text, in the "Can we get this server request approved?" page.
      2. Then the "Object Overview" modal will display.
      3. Click on the "Show open issues" icon button. Then the above-mentioned image icons will display.
      4. Hover on each image icon, then the title text will display.

      Expected Results

      Fix Information
      RULE :
      Small text (under 18 point regular font or 14 point bold font) MUST have a contrast ratio of at least 4.5 to 1 with the background.

      HOW TO FIX:
      Fix this issue by adjusting the text and/or background to increase the contrast to at least 4.5 to 1.

      REFERENCE:
      Deque University: https://dequeuniversity.com/class/visual-design2/contrast/text-against-background

      BACKGROUND:
      People who have low vision or are colorblind may have difficulty reading text if the contrast between the text its background is insufficient. When the contrast ratio between text and its background is adequate, people who have low vision or are colorblind are more likely to be able to read the text.

      Screenshot

       

      Workaround

      No workaround is available.

      Bug Ref: 744527

      Bulldog Ref: JSMDC-12537

        1. Screen Recording 2022-08-02 at 4.31.58 PM.mov
          7.28 MB
        2. Screen Recording 2023-02-01 at 5.50.09 PM.mov
          12.52 MB
        3. Screenshot 2022-08-02 at 4.27.06 PM.png
          Screenshot 2022-08-02 at 4.27.06 PM.png
          719 kB

            [JSDSERVER-11622] Object Overview Modal : Device-dependent event handlers are used.

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              aee694511cd1 Olena Lymar
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: