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  1. Jira Service Management Data Center
  2. JSDSERVER-11612

Business Services/Create Objects : Close icon(x) is Inaccessible by keyboard and no conforming alternative.

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    Description

      Issue Summary

      The element "Close icon(X icon)" is not accessible by keyboard alone and there is no conforming accessible version of the same functionality reachable from the non-conforming page.

      Steps to Reproduce

      1. Launch the URL
      2. Click on the "Filter Search" field
      3. Then will display Some checkboxes under the "Search" field and then choose any of them
      4. Then will display again some checkboxes and select any of them
      5. Then will display the above-mentioned elements

      Actual Results

      When a user is navigates to the  "Filter",then it will display Some checkboxes under the "Search" field and then choose any field and in each field you can find a close icon present which is not accessible by the keyboard, But it is accessible by using a mouse. For the Close icon element tabindex="-1" has been provided, As a result screen reader and keyboard-only users will miss out on important functionality.

      Expected Results.

      The interactive element "Close icon"  is  coded as native <a> element, and thus role of the link will be announced for screen reader users, and provide keyboard focus tabindex="0" or remove tabindex for the close icon.

      Screenshot

      Screen Recording

      Screen Recording 2022-06-06 at 7.17.09 PM.mov

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available.

      Bug Ref: 748658

      Bulldog Ref: JSMDC-12837

      Attachments

        1. close(x)..png
          close(x)..png
          718 kB
        2. Close x.png
          Close x.png
          683 kB
        3. Screen Recording 2022-06-06 at 7.17.09 PM.mov
          6.60 MB
        4. Screen Recording 2022-07-29 at 2.42.58 PM.mov
          18.78 MB

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              a504d30b4d3f Roman Litvishko (Inactive)
              12b69dcabe29 Matthew Brennan
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              Dates

                Created:
                Updated:
                Resolved:

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