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  1. Jira Service Management Data Center
  2. JSDSERVER-11602

Example Summary - Step 1 : Inaccessible by keyboard and no conforming alternate.

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      Issue Summary

      The element is not accessible by keyboard alone and there is no conforming accessible version of the same functionality reachable from the non-conforming page.
      Element Name: Select an object magnifier control

      Location of the element: Affect server field

      Issue details:The "Select an object (magnifying glass icon) is not keyboard accessible.

      Tested URL

      https://instenv-5971-nizh.instenv.atl-test.space/servicedesk/customer/portal/1/create/35

      Steps to Reproduce

      1. Step 1

      Actual Results

      Actual results

      Expected Results

      Fix Information
      RULE :
      Small text (under 18 point regular font or 14 point bold font) MUST have a contrast ratio of at least 4.5 to 1 with the background. This issue applies to placeholder text as well.

      HOW TO FIX:
      The Firefox browser applies an opacity of less than 1 to placeholder text color that causes the rendered text color to fall below contrast ratio requirements. Fix this issue by using CSS to ensure that the rendered placeholder text has an opacity of 1. For example:

      :moz-placeholder { /* Firefox 18 */
      color: #767676;
      opacity: 1;
      }

      ::-moz-placeholder { /* Firefox 19+ */
      color: #767676;
      opacity: 1;
      }

      REFERENCE:
      W3C-WAI tutorial: https://www.w3.org/WAI/tutorials/forms/instructions/#styling

      BACKGROUND:
      People who have low vision or are colorblind may have difficulty reading text if the contrast between the text its background is insufficient. When the contrast ratio between text and its background is adequate, people who have low vision or are colorblind are more likely to be able to read the text.

      Screenshot

      Screen Recording

      screen recording

      Workaround

      workaround

      Bug Ref: 749908

      Bulldog Ref: JSMDC-12717

        1. Screen Recording 2022-08-03 at 3.28.02 PM.mov
          3.58 MB
          Akhilesh Paradhi
        2. Screenshot 2022-08-03 at 3.28.39 PM.png
          250 kB
          Akhilesh Paradhi

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
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                Created:
                Updated:
                Resolved: