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  1. Jira Service Management Data Center
  2. JSDSERVER-11571

Search Result selection (select any of the options from the search results) : Text content lacks 4.5:1 contrast ratio.

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      Issue Summary

      The contrast ratio between text and its background is not at least 4.5:1.

      Elements:

      • No options
      • There is no activity returned by your filter selection.

      Location:
      Present under "History" tab section

      Steps to reproduce:

      • enter one or more characters in each field

      Hexadecimal values:
      Text color: #C7C7C7
      Background color: #FFFFFF
      Contrast ratio: 1.7:1

      Tested URL

      https://instenv-5971-nizh.instenv.atl-test.space/secure/insight/assets/INITSM-77?v=0

      Steps to Reproduce

      1. Step 1

      Actual Results

      Actual results

      Expected Results

      Fix Information
      RULE :
      Functionality MUST be available using the keyboard, unless the functionality cannot be accomplished in any known way using a keyboard.

      HOW TO FIX:
      Fix this issue by ensuring the component can be used by the keyboard OR by providing a conformant alternate functionality method for the action

      REFERENCE:
      Deque University:https://dequeuniversity.com/class/input-methods2/keyboard-input/functionality

      BACKGROUND:
      Some people cannot use a mouse due to vision or motor disabilities. Content that can be operated with a mouse must also be made operable with a keyboard. When content is operable through a keyboard, it becomes operable by a variety of assistive technologies such as speech input software, sip-and-puff software, on-screen keyboards, scanning software, and alternate keyboards.

      Screenshot

      Screen Recording

      screen recording

      Workaround

      workaround

      Bug Ref: 748030

      Bulldog Ref: JSMDC-13196

          Form Name

            [JSDSERVER-11571] Search Result selection (select any of the options from the search results) : Text content lacks 4.5:1 contrast ratio.

            Bilal Cinarli made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Bilal Cinarli added a comment -
            Atlassian Update – 20 December 2024

            Hi everyone,

            As part of our accessibility and usability improvements, we’re now offering light and dark theme for JSM. Because of this, we’ve decided to deprecate the Original theme. Upgrade to JSM 10.3 Long Term Support to enjoy the new themes.

            Best regards

            Bilal Cinarli
            Principal Frontend Engineer

            Bilal Cinarli added a comment - Atlassian Update – 20 December 2024 Hi everyone, As part of our accessibility and usability improvements, we’re now offering light and dark theme for JSM. Because of this, we’ve decided to deprecate the Original theme. Upgrade to JSM 10.3 Long Term Support to enjoy the new themes. Best regards Bilal Cinarli Principal Frontend Engineer
            Marc Dacanay made changes -
            Labels Original: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955517 ]
            Alex Cooksey made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Matthew Brennan made changes -
            Labels Original: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready New: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-medium-priority ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels Original: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa ax-qa-prioritised ax-qa-ready
            Martin Ma made changes -
            Remote Link New: This issue links to "JSMDC-13196 (JIRA Server (Bulldog))" [ 646523 ]
            Matthew Brennan made changes -
            Labels Original: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready New: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-bulldog-bl ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready
            Matthew Brennan made changes -
            Labels New: 1.4.3 Accessibility WCAG21 ax-at-NVDA ax-bug ax-jsm ax-mid-priority ax-platform-dc ax-qa-prioritised ax-qa-ready

              Unassigned Unassigned
              12b69dcabe29 Matthew Brennan
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: