• Type: Bug
• Resolution: Cannot Reproduce
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 4.22.2
• Component/s: Accessibility
• Labels:

  • 1.4.13
  • 2.1.1
  • Accessibility
  • Level-A
  • WCAG21
  • ax-at-user
  • ax-bug
  • ax-bulldog-bl
  • ax-critical
  • ax-critical-priority
  • ax-dev-done
  • ax-jsm
  • ax-kb-user
  • ax-low-priority
  • ax-macos-safari
  • ax-platform-dc
  • ax-qa
  • ax-qa-prioritised
  • ax-qa-verified
  • ax-vpat-critical
  • ax-windows-chrome
  • ax-windows-firefox
  • level-AA

1. Screen Recording 2022-05-16 at 6.59.27 PM.mov

   9.50 MB

   16/May/2022 4:08 PM

2. Screen Recording 2022-08-02 at 3.39.10 PM.mov

   7.31 MB

   02/Aug/2022 10:12 AM

3. 

   Screenshot 2022-08-02 at 3.39.36 PM.png

   674 kB

   02/Aug/2022 10:12 AM

[JSDSERVER-11563] Business Services/Create Objects : Tooltip content for Advance search button on hover disappears and inaccessible for keyboard users

Oleksandr Stoliar made changes - 12/May/2023 11:48 AM

Resolution	Original: Fixed [ 1 ]	New: Cannot Reproduce [ 5 ]
Status	Original: Closed [ 6 ]	New: Closed [ 6 ]

Matthew Brennan made changes - 05/May/2023 3:07 AM

Labels

Original: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

New: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-critical ax-critical-priority ax-dev-done ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

Matthew Brennan made changes - 05/May/2023 2:23 AM

Labels

Original: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

New: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

Akhilesh Paradhi (Inactive) made changes - 02/Aug/2022 10:13 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Akhilesh Paradhi (Inactive) made changes - 02/Aug/2022 10:13 AM

Labels

Original: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-dev-ready ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa-prioritised ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

New: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa-prioritised ax-qa-verified ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

Akhilesh Paradhi (Inactive) made changes - 02/Aug/2022 10:12 AM

Attachment

New: Screen Recording 2022-08-02 at 3.39.10 PM.mov [ 425272 ]

Akhilesh Paradhi (Inactive) made changes - 02/Aug/2022 10:12 AM

Attachment

New: Screenshot 2022-08-02 at 3.39.36 PM.png [ 425271 ]

Roman Litvishko (Inactive) made changes - 25/Jul/2022 6:51 AM

Labels

Original: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-ready ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa-prioritised ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

New: 1.4.13 2.1.1 Accessibility Level-A WCAG21 ax-at-user ax-bug ax-bulldog-bl ax-dev-done ax-dev-ready ax-jsm ax-kb-user ax-low-priority ax-macos-safari ax-platform-dc ax-qa-prioritised ax-vpat-critical ax-windows-chrome ax-windows-firefox level-AA

Akhilesh Paradhi (Inactive) made changes - 23/May/2022 11:42 AM

Description

Original: h3. Issue Summary Additional content that becomes available on hover for the Advanced search button does not allow the user to move the pointer over that same additional content without the additional content disappearing. h3. Tested URL [https://instenv-5971-nizh.instenv.atl-test.space/secure/ObjectSchema.jspa?id=3&mode=object&objectId=100] h3. Steps to Reproduce  # Launch the URL   # In the Business service section select Advanced search.  # With the mouse navigate to the Advanced search icon button and hover over it. h3. Screen recording [^Screen Recording 2022-05-16 at 6.59.27 PM.mov] h3. Actual Results Tooltip content that becomes available when users hover over with a mouse or when their keyboard focus moves on the Advanced search icon button is not accessible for low vision users. When low vision users try to move their mouse on the tooltip in order to read it, the tooltip disappears. Thus low vision users found it difficult to access the tooltip content. h3. Expected Results Modify the scripts associated with the tooltip content to ensure that it remains visible until the user decides to dismiss the tooltip. This will enable low vision users to navigate to the tooltip content and dismiss it after accessing it.  Specify the ARIA role "tooltip" for the information displayed on hover. Specify a unique id attribute for the tooltip and reference it via the aria-describedby attribute of the Information image. Modify the script to make the tooltip information available on hover as well as on focus. In addition along with mouse-specific event handlers, use keyboard specific event handlers, such as "onfocus", "onblur", etc. to make the functionality accessible for keyboard-only users. h3. Workaround Currently, there is no known workaround for this behaviour. A workaround will be added here when available. Bug Ref: 750017 Bulldog Ref: JSMDC-12877

New: h3. Issue Summary Additional content that becomes available on hover for the Advanced search button does not allow the user to move the pointer over that same additional content without the additional content disappearing and has missing keyboard support. h3. Tested URL [https://instenv-5971-nizh.instenv.atl-test.space/secure/ObjectSchema.jspa?id=3&mode=object&objectId=100] h3. Steps to Reproduce  # Launch the URL   # In the Business service section select Advanced search.  # With the mouse navigate to the Advanced search icon button and hover over it. h3. Screen recording [^Screen Recording 2022-05-16 at 6.59.27 PM.mov] h3. Actual Results Tooltip content that becomes available when users hover over with a mouse or when their keyboard focus moves on the Advanced search icon button is not accessible for low vision users. When low vision users try to move their mouse on the tooltip in order to read it, the tooltip disappears. Thus low vision users found it difficult to access the tooltip content. Additionally, keyboard support is missing for the tooltip, which makes the keyboard difficult to access the content. h3. Expected Results Modify the scripts associated with the tooltip content to ensure that it remains visible until the user decides to dismiss the tooltip. This will enable low vision users to navigate to the tooltip content and dismiss it after accessing it.  Specify the ARIA role "tooltip" for the information displayed on hover. Specify a unique id attribute for the tooltip and reference it via the aria-describedby attribute of the Information image. Modify the script to make the tooltip information available on hover as well as on focus. In addition along with mouse-specific event handlers, use keyboard specific event handlers, such as "onfocus", "onblur", etc. to make the functionality accessible for keyboard-only users. h3. Workaround Currently, there is no known workaround for this behaviour. A workaround will be added here when available. Bug Ref: 750017 Bulldog Ref: JSMDC-12877

Akhilesh Paradhi (Inactive) made changes - 23/May/2022 11:29 AM

Summary

Original: Business Services/Create Objects : Tooltip content for Advance search button on hover disappears

New: Business Services/Create Objects : Tooltip content for Advance search button on hover disappears and inaccessible for keyboard users

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