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  1. Jira Service Management Data Center
  2. JSDSERVER-11275

Add additional values in Insight Custom Field configuration

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, we have the option to fetch all the Insight Objects in the Insight custom field configuration. However, we don't have an option to add any additional custom values such as "Not Applicable" or "NA".

      So we will have a possibility of choosing these values when the Insight custom field is mandatory to create a Ticket and none of the objects doesn't match the requirement. In the current situation, we have to choose the incorrect object even if none of the objects matches.

            [JSDSERVER-11275] Add additional values in Insight Custom Field configuration

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            Prabhu Subramaniyan created issue -

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              f75285566e0c Prabhu Subramaniyan
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