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Bug
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Resolution: Fixed
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Low
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4.20.6, 4.20.7
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2
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Severity 3 - Minor
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17
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Issue Summary
When using an agent user with a numbers-only username, the "Raise this request on behalf of" is not automatically filled with the logged-in user as expected.
This is reproducible on Data Center: yes
Steps to Reproduce
- Create a user with a numeric username (ex.: 12345)
- Create a JSM project
- Make the user in step 1 an agent of the project in step 2
- Using the user in step 1, try to create a request
Expected Results
The “Raise this request on behalf of” field should be filled with the logged in user
Actual Results
The “Raise this request on behalf of” field is displayed empty and needs to be manually input.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- mentioned in
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Page Failed to load
- resolves
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JSDSS-4446
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[JSDSERVER-11256] Agents with numeric usernames do not get populated as default values in the "Raise this request on behalf of" field when creating issues in the customer portal
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
| UIS | Original: 2 | New: 17 |
| UIS | New: 2 |
| Support reference count | Original: 1 | New: 2 |
| Affects Version/s | New: 4.20.7 [ 99895 ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 634147 ] |
| Fix Version/s | New: 4.22.2 [ 100193 ] | |
| Fix Version/s | New: 5.0.0 [ 99898 ] |
| Remote Link |
New:
This issue links to "Service Desk - Stable 5.0.x › Service Desk - Stable 5.0.x - TPM - MySQL 8.0 › release-issue-5.0- |
| Remote Link |
New:
This issue links to "Service Desk - Stable 5.0.x › Service Desk - Stable 5.0.x - TPM - Oracle SE2 12c R2 › release-issue-5.0- |
| Remote Link |
New:
This issue links to "Service Desk - Stable 5.0.x › JSM/DC - Stable 5.0.x - Generate Custom Environment › release-issue-5.0- |