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  1. Jira Service Management Data Center
  2. JSDSERVER-11256

Agents with numeric usernames do not get populated as default values in the "Raise this request on behalf of" field when creating issues in the customer portal


      Issue Summary

      When using an agent user with a numbers-only username, the "Raise this request on behalf of" is not automatically filled with the logged-in user as expected.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. Create a user with a numeric username (ex.: 12345)
      2. Create a JSM project
      3. Make the user in step 1 an agent of the project in step 2
      4. Using the user in step 1, try to create a request

      Expected Results

      The “Raise this request on behalf of” field should be filled with the logged in user

      Actual Results

      The “Raise this request on behalf of” field is displayed empty and needs to be manually input.


      Currently there is no known workaround for this behavior. A workaround will be added here when available

            esantos2 Elton Santos
            esantos2 Elton Santos
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