Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-11235

Description field in Customer portal takes long time to load.

    XMLWordPrintable

Details

    Description

      Issue Summary

      Description field in Customer portal takes long time to load.

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Login to Customer Portal
      2. Click on a Request Type

      Expected Results

      All fields should show up the page loads

      Actual Results

      Description field takes 3-4 seconds to load.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Additional details

      The issue is seen only for the first time when User tries to select the Request Type. After that in the same login session, the issue is not reproducible. However, if user logs out and logs back in, then the issue is reproducible for the first time when the request Type is selected.
      HAR file shows around 4.35mb of data is downloaded to Browser cache which seems to the reason for the issue.

      Attachments

        1. BUG-STR.mov
          27.14 MB

        Issue Links

          Activity

            People

              Unassigned Unassigned
              072fabfd41a3 Shreekesh Mohan
              Votes:
              5 Vote for this issue
              Watchers:
              13 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync