Problem statement

The customized Help Center name is not taken into consideration in the completed satisfaction survey page

Steps to Reproduce

1. Go to Jira Administration > Applications > Jira Service Management > Configuration.
2. Below Help center, select the link View and customize.
3. Customize the Help center name
   
4. Set up outgoing mail
5. Ensure the following for the Service project
   • Customer satisfaction is enabled
   • 'Request resolved' notification is enabled
6. Create a request and resolve it to receive the notification to the satisfaction survey
7. In the email, click on a star rating which will open the comment section for the satisfaciton survey
8. Add a comment and click the 'Add a comment' button
9. When completing the satisfaction survey, the pages contains the default "Visit the help center" message
   

Suggestion

When completing the satisfaction survey, the pages should contain a customized "Visit the Support Portal" message