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  1. Jira Service Management Data Center
  2. JSDSERVER-11152

Add the option to attach a document before sending an automated email

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Automation
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Built an automated system to notify an approver group that their approval is needed on a feature request. However I want to be able to attach a PDF with a summary of the request and associated designs. I've done a lot of searching through Jira and have found many forums with others wanting similar functionality but I couldn't find any open issues. 

      It could even be a prompt to the assignee to attach a PDF or putting a PDF in the comments/description and pulling that PDF. Literally any way to send a document in an automated message would be great. 

            [JSDSERVER-11152] Add the option to attach a document before sending an automated email

            Адаев Маирбек added a comment -

            We need it for Jira Cloud

            Адаев Маирбек added a comment - We need it for Jira Cloud

            Camila Schmid added a comment -

            Thank you Alyssa. I appreciate you coming back to me. 

             

            Camila 

            Camila Schmid added a comment - Thank you Alyssa. I appreciate you coming back to me.    Camila 

            Alyssa Owens added a comment -

            Unfortunately no, nothing has been built or addressed at this point.

            Alyssa Owens added a comment - Unfortunately no, nothing has been built or addressed at this point.

            Camila Schmid added a comment -

            Hi Alyssa, 

            were you able to get an answer re this issue? I would also like to add a pdf to the approval email. 

             

            Thanks 

            Camila

            Camila Schmid added a comment - Hi Alyssa,  were you able to get an answer re this issue? I would also like to add a pdf to the approval email.    Thanks  Camila

              Unassigned Unassigned
              b4fa39ca423b Alyssa Owens
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              17 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated: