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  1. Jira Service Management Data Center
  2. JSDSERVER-11099

Insight Discovery export to Cloud, when having a Discovery Agent Result

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • Discovery 3.1.1
    • Assets Discovery
    • None

      Issue Summary

      As a possible workaround for JSDSERVER-11098 we tested the following, resulting in the Import removing All the files from the Import Directory, but only importing the Agent's XML file...

      Steps to Reproduce

      1. have a Discovery Agent (Windows) transfer its local Scan Result file to a Discovery\Scans folder of a Discovery tool
      2. Set up the Discovery Tool to Export to Cloud, with a valid Cloud import token
      3. Execute the Discovery Tool scan

      Expected Results

      Both files in the Scans folder will be exported to cloud

      Actual Results

      Only the Agent xml is exported / imported into cloud, and the Discovery Scan Result is not - both files are removed from the scans directory

      ...
      

      Workaround

      This was intended to be a workaround for JSDSERVER-11098
      Currently there is no workaround.

      NOTE:
      Tested also:
      a. The Discovery Tool is exporting using File Copy to another Directory

      b. Using a Collector to File Copy the Discovery Zip and XML to another Directory

      In both cases - the result is 1 zip file containing 3 files:
      Discovery Settings result xml
      Hosts Scan xml
      Agent Scan xml

      However - attempting to use the Collector to export the Zipped file to cloud - results the same: only the Agent's XML is imported, but the Zip is removed from the import directory.

          Form Name

            [JSDSERVER-11099] Insight Discovery export to Cloud, when having a Discovery Agent Result

            Dorothea Linneweber made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Fixed as part of https://jira.atlassian.com/browse/JSDCLOUD-10648. Please let us know if any issues persist

            Dorothea Linneweber added a comment - Fixed as part of https://jira.atlassian.com/browse/JSDCLOUD-10648 . Please let us know if any issues persist
            SET Analytics Bot made changes -
            Support reference count Original: 5 New: 6
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            vgedzhev (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            vgedzhev (Inactive) made changes -
            Assignee New: vgedzhev [ 8a797fe2b442 ]
            Yann made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]

              8a797fe2b442 vgedzhev (Inactive)
              8cdc82c96fd5 Yinon Negev
              Affected customers:
              3 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: