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  1. Jira Service Management Data Center
  2. JSDSERVER-11077

Allow users without 'Browse Project' permission to raise requests on behalf of customers

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, the 'Browse Project' permission is needed in addition to the 'Modify Reporter' one for internal users to be able to raise requests on behalf of customers. 

      Users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

      This is needed because there are cases when users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.

            [JSDSERVER-11077] Allow users without 'Browse Project' permission to raise requests on behalf of customers

              Unassigned Unassigned
              2b156221a02c Violeta Fulger
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                Created:
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