Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-11077

Allow users without 'Browse Project' permission to raise requests on behalf of customers

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Create Request
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, the 'Browse Project' permission is needed in addition to the 'Modify Reporter' one for internal users to be able to raise requests on behalf of customers. 

      Users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

      This is needed because there are cases when users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.

          Form Name

            [JSDSERVER-11077] Allow users without 'Browse Project' permission to raise requests on behalf of customers

            SET Analytics Bot made changes -
            Support reference count New: 1
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978010 ]
            Violeta Fulger made changes -
            Description Original: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for licensed users to be able to *raise requests on behalf of* customers. 

            Users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.             		New: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for internal users to be able to *raise requests on behalf of* customers. 

            Users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.
            Violeta Fulger made changes -
            Description Original: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for internal users to be able to *raise requests on behalf of* customers. 

            Internal users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when internal users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.             		New: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for licensed users to be able to *raise requests on behalf of* customers. 

            Users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.
            Violeta Fulger made changes -
            Description Original: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for agents to be able to *raise requests on behalf of* customers. 

            Agents should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when agents shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.             		New: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for internal users to be able to *raise requests on behalf of* customers. 

            Internal users should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when internal users shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.
            Violeta Fulger made changes -
            Summary Original: Allow agents without 'Browse Project' permission to raise requests on behalf of customers New: Allow users without 'Browse Project' permission to raise requests on behalf of customers
            Violeta Fulger made changes -
            Description Original: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for agents to be able to *raise requests on behalf of* customers. 

            Agents should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission. This is needed because there are cases when agents shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.             		New: Currently, the '{*}Browse Project'{*} permission is needed in addition to the 'Modify Reporter' one for agents to be able to *raise requests on behalf of* customers. 

            Agents should be allowed to set the Reporter of the tickets they create, even if they don't have the 'Browse Projects' permission.

            This is needed because there are cases when agents shouldn't have access to all the tickets in a project, however it's required for them to create new requests on behalf of customers.
            Violeta Fulger created issue -

              Unassigned Unassigned
              2b156221a02c Violeta Fulger
              Votes:
              1 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: