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  1. Jira Service Management Data Center
  2. JSDSERVER-11055

Hovering the SLA field in Issue View does not display due date information

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 4.21.2, 4.22.1, 4.20.7, 5.0.0
    • 4.18.0, 4.19.1, 4.21.0
    • SLA
    • None

      Issue Summary

      On latest versions of Jira, when hovering the SLA field on a ticket in Jira Issue View, it doesn't show the exact due date anymore as it used to do before (Jira 8.12 for example). The expected information shows up when hovering the SLA in the queue/search view.

      Steps to Reproduce

      1. Setup a JSM project with tickets and SLAs implemented
      2. Hover the SLA field in the Issue View of a ticket

      Expected Results

      See the due date full information, as it currently still shows up in the queue/search view:

      Actual Results

      The hovering information is missing the complete information:

      Workaround

      Check the complete information of the SLA due date on the board view.

        1. Screen Shot 2022-01-24 at 2.10.59 PM.png
          Screen Shot 2022-01-24 at 2.10.59 PM.png
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        2. Screen Shot 2022-01-24 at 2.11.53 PM.png
          Screen Shot 2022-01-24 at 2.11.53 PM.png
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          Form Name

            [JSDSERVER-11055] Hovering the SLA field in Issue View does not display due date information

            Susan Hauth [Jira Queen] added a comment -

            It was our team that discovered this bug and it's quite grave.  Many of my users are not well practiced in using JQL and depend mostly on the issue view.  They are confused when they see an SLA that has "1 mo" when the range of this is within 3-4 weeks and they have no idea how close or how far away they are from breaching the SLA.   The workaround to view in a JQL is not feasible.  Please resolve ASAP.

            Susan Hauth [Jira Queen] added a comment - It was our team that discovered this bug and it's quite grave.  Many of my users are not well practiced in using JQL and depend mostly on the issue view.  They are confused when they see an SLA that has "1 mo" when the range of this is within 3-4 weeks and they have no idea how close or how far away they are from breaching the SLA.   The workaround to view in a JQL is not feasible.  Please resolve ASAP.

              11483abddbe2 Guillaume (Inactive)
              fprusch Felipe Prusch (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: