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  1. Jira Service Management Data Center
  2. JSDSERVER-10997

Autopage plugin settings page fails to load when Insight is enabled with IE and Firefox

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • Insight 8.7.11, Insight 8.9.4

      Issue Summary

      Autopage plugin settings page fail to load when Insight is enabled with IE and Firefox

      Steps to Reproduce

      1. On a Jira instance where Insight is installed and enabled install the Autopage third party plugin.
      2. Browse the Jira instance with Firefox or IE and go to Applications>Manage Apps>Autopage Settings
      3. Observe that the page eventually fails to load and times out as we can see from the Har file

      Note: when disabling Insight plugin the Autopage plugin page can be loaded

      Expected Results

      Autopage plugin settings page should load

      Actual Results

      Autopage plugin settings page fails to load

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              tmarchionni@atlassian.com Tiziana Marchionni (Inactive)
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                Created:
                Updated: