Issue Summary
When a comment is added with text and a picture in the ticket, a notification is sent to the people assigned to the ticket. This leads to the fact that the customers who received the e-mail notification and replies to my comment in the thread from there. The below lines are shown in the email and comment
Unable to embed resource: xxxxx of type application/octet-stream
Unable to embed resource: xxxxx-1 of type application/octet-stream
Unable to embed resource: xxxxx-2 of type application/octet-stream
Steps to Reproduce
- Add a comment to the existing issue
- Notification will be sent to the people involved in the ticket then the customer replies to the comment who received the notification
- Jira Automatically tries to add the same attachment again whenever the reply is sent to the notification
Expected Results
When the customer replies to the notification email sent then the reply should be added as a comment and there should be no issues
Actual Results
When the customer replies to the notification which has attachments then When he adds a comment with text and a picture in the ticket, we get this message in the comment and mail chain
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
Bug
Low
