Request Type drop down list in Automation screen does not show up all Request Types

Issue

If there are more than 100 Customer Request Types (CRTs) configured in the same Jira Service Management (JSM) project, some of these CRTs will not be selectable in the Edit Request Type action in JSM automation rules.

Steps to replicate

1. Create a new JSM project
2. Create more than 100 CRTs in the project in Project Settings > Request Types
3. Go to Project Settings > Automation and create a new automation
4. Add a new Edit Request Type action
5. Look for any CRT that was created in the project after the 100th one (for example, the 101st, 102nd, 103rd one) in the Request Type drop down

Expected result

Any CRT should be found

Actual result

The recent CRTs can't be found and selected in the Request Type drop down. If we try to type the name of such CRT, then the following error message will be displayed in the UI:

Please select a valid request type

Note

The reason behind this bug is the fact that the number of CRTs that are fetched to be listed in the dropdown menu using the REST end point /rest/servicedesk/automation/servicedeskmodules/1/then/requesttype/<PROJECT_KEY>/requesttypes has a hardcoded limit set to 100.

Because of that, it is not possible to display more than 100 CRTs in the dropdown menu.

Workaround

There is no workaround at this moment.