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  1. Jira Service Management Data Center
  2. JSDSERVER-10897

Inbound references fail to load when Object Type roles are set up

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • Insight 8.8.2, 4.20.1, 5.8.0
    • Assets - Core experiences

      Issue Summary

      If an object has multiples inbound references and a user does not have enough permission to view one of the them, Insight thrown an error AND no other inbound references are displays even though the user has access to.

      Steps to Reproduce

      1. Create four object types (A, B, C, D)
      2. Object Type A is parent of B and C. Use Inheritance for Object Type A (Let the attributes be inherited by object type children)

      3. Object Type A has an Outbound Reference to Object Type D
      4. Create one object for each of the Object Types
      5. Now, Object D will have 3 Inbound References
      6. Create 2 Jira Users (user1 and user2) and assign them an application access
      7. Grant permission to user1 to see only Object Type B and not Object Type C
      8. Log in as user1 who should not see inbound references C and access the object view for object D

      Expected Results

      Inbound references from AA and BB which user has access to should be displayed

      Actual Results

      The below error is displayed and no other Inbound references are shown.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Inheritance configuration.png
          Inheritance configuration.png
          54 kB
        2. Object Type D Inbound References.png
          Object Type D Inbound References.png
          372 kB
        3. Object Types.png
          Object Types.png
          212 kB
        4. Permission_1.png
          Permission_1.png
          578 kB
        5. Result-1.png
          Result-1.png
          511 kB
        6. User1 View.png
          User1 View.png
          281 kB
        7. Users.png
          Users.png
          73 kB

          Form Name

            [JSDSERVER-10897] Inbound references fail to load when Object Type roles are set up

            Bartosz Ornatowski made changes -
            Status Original: Short Term Backlog [ 12074 ] New: Gathering Impact [ 12072 ]
            Bartosz Ornatowski made changes -
            Labels Original: ril New: nnb-dec ril
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 955348 ]
            Marc Dacanay made changes -
            Labels Original: lts10nth
            Bartosz Ornatowski made changes -
            Sprint New: LTS Sprint [ 7234 ]
            Bartosz Ornatowski made changes -
            Status Original: Gathering Impact [ 12072 ] New: Short Term Backlog [ 12074 ]
            Bartosz Ornatowski made changes -
            Labels New: lts10nth

            Admin @RKI added a comment - - edited

            As workaround we have to use the Schema view.

            Admin @RKI added a comment - - edited As workaround we have to use the Schema view.

            Admin @RKI added a comment -

            Also Jira Service Management Version 5.4.14 affected.

            Admin @RKI added a comment - Also Jira Service Management Version 5.4.14 affected.

              Unassigned Unassigned
              9f03f4114502 Pablo Bartolome
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: