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  1. Jira Service Management Data Center
  2. JSDSERVER-10876

Add the ability to trigger an automation on a specific transition (from Status A to Status B)

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      Issue Summary

      Depending how a workflow is configured, there can be at least 2 different transitions leading to the same status:

      • Transition 1: From status A to status C
      • Transition 2: From status B to status C

      Some customers might need to trigger the automation rule only upon transition 1, but not transition 2.

      This specific scenario is not possible out-of-the-box using the Jira Service Management Automation feature. It is not possible since, when using the WHEN trigger as "status changed" and the IF condition as "issue matches: status = status C", the automation rule will be executed upon both transition 1 and transition 2.

      Suggestion

      Add a new WHEN trigger or IF condition, so that the automation rule will be triggered/executed only when an issue is transitioned from status A to status C (but not from status B to status C)

              Unassigned Unassigned
              jrey Julien Rey (Inactive)
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                Created:
                Updated: