Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-10837

Insight datetime and timestamp data is not consistent between REST API and HttpRequest automation

    • 1
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When sending datetime or timestamp values via Http request in Insight automation, they are sent using Jira system time and Jira time format. This is not consistent with data returned from the REST API, which uses ISO8601 format with all times in UTC.

      Suggested Solution

      Make the data consistent whether it is pulled via REST API or pushed via httprequest.

      Why this is important

      This creates significant challenges for external integrations. If data is pushed to an external integration via httprequest, but later the integration is modified so that it pulls data from Insight instead, the data returned will be a different format and may fail to be parsed.

          Form Name

            [JSDSERVER-10837] Insight datetime and timestamp data is not consistent between REST API and HttpRequest automation

            SET Analytics Bot made changes -
            Support reference count New: 1
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 977923 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1

              Unassigned Unassigned
              nparks@atlassian.com Nathan Parks
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: