Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-10832

Insight custom field on customer portal 'Browse dialog' fails to render TextArea attribute

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.22.0
    • 4.20.0, Insight 8.9.1
    • Assets - Core experiences
    • None

      Issue Summary

      Insight custom field on customer portal 'Browse dialog' fails to render TextArea attribute with never-ending loading bar & exception thrown in console.

      Steps to Reproduce

      1. Set up an Insight object type with a 'Default -> Textarea' attribute
      2. Create an object under the Object type
      3. Create a 'single- or multi-select' Insight custom field for the Insight schema, including objects under the above object type.
      4. Configure a JSM request type to use the custom field
      5. Go to customer portal
      6. Go to 'Create request' page for that JSM request type
      7. Click the 'Select an object' icon-button on the right-hand side of the Insight custom field to open the 'Browse dialog'
      8. Expand the object created in Step 2 (to see all attributes)

      Expected Results

      Attributes list (with the 'Textarea' attribute) should render as it does in Jira issue view or Insight object details view.

      Actual Results

      Attributes list (with the 'Textarea' attribute) fails to render with never-ending loading bar & exception thrown in console.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. error-in-cp-browse-dialog.png
          error-in-cp-browse-dialog.png
          357 kB

            [JSDSERVER-10832] Insight custom field on customer portal 'Browse dialog' fails to render TextArea attribute

            Karol Skwierawski made changes -
            Link Original: This issue is duplicated by JRASERVER-73060 [ JRASERVER-73060 ]
            Yinon Negev made changes -
            Link New: This issue is detailed by ADOC-38040 [ ADOC-38040 ]
            Yinon Negev made changes -
            Link New: This issue is detailed by ADOC-38009 [ ADOC-38009 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Jean-Baptiste Prat-Espouey made changes -
            Fix Version/s Original: 4.21.1 [ 98808 ]
            Fix Version/s New: 4.22.0 [ 98292 ]
            Jarrod Price (Inactive) made changes -
            Link New: This issue is duplicated by JRASERVER-73060 [ JRASERVER-73060 ]
            Guillaume (Inactive) made changes -
            Fix Version/s Original: 4.21.0 [ 97706 ]
            Fix Version/s New: 4.21.1 [ 98808 ]
            Charlie Marriott made changes -
            Link Original: This issue is related to JSDSERVER-8448 [ JSDSERVER-8448 ]

              a96407187058 Jean-Baptiste Prat-Espouey
              mma Martin Ma
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: