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  1. Jira Service Management Data Center
  2. JSDSERVER-10832

Insight custom field on customer portal 'Browse dialog' fails to render TextArea attribute

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.22.0
    • 4.20.0, Insight 8.9.1
    • None

      Issue Summary

      Insight custom field on customer portal 'Browse dialog' fails to render TextArea attribute with never-ending loading bar & exception thrown in console.

      Steps to Reproduce

      1. Set up an Insight object type with a 'Default -> Textarea' attribute
      2. Create an object under the Object type
      3. Create a 'single- or multi-select' Insight custom field for the Insight schema, including objects under the above object type.
      4. Configure a JSM request type to use the custom field
      5. Go to customer portal
      6. Go to 'Create request' page for that JSM request type
      7. Click the 'Select an object' icon-button on the right-hand side of the Insight custom field to open the 'Browse dialog'
      8. Expand the object created in Step 2 (to see all attributes)

      Expected Results

      Attributes list (with the 'Textarea' attribute) should render as it does in Jira issue view or Insight object details view.

      Actual Results

      Attributes list (with the 'Textarea' attribute) fails to render with never-ending loading bar & exception thrown in console.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDSERVER-10832] Insight custom field on customer portal 'Browse dialog' fails to render TextArea attribute

            Admin @RKI added a comment -

            Hello all, is known when the error will be fixed. We have big problems to display our services correctly via Insight in Jira Service Desk Portal.

            Admin @RKI added a comment - Hello all, is known when the error will be fixed. We have big problems to display our services correctly via Insight in Jira Service Desk Portal.

              a96407187058 Jean-Baptiste Prat-Espouey
              mma Martin Ma
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: