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  1. Jira Service Management Data Center
  2. JSDSERVER-10825

Allow context filtering on Request Participants User Picker

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem:
      Users would like to be able to apply context filter to the Request Participants field to make the users displayed more relevant to the context being displayed.

      Solution:
      Unlock the field and apply contexts to allow filtering of user results : https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html

      Why important:
      Prevents the accidental sharing of information to a wrong user with the same name due the way in which users are displayed in User Pickers
      Will speed up if implemented correctly the API request for the users
      Enhances confidence and informational security of the system.

      Workaround:
      Unlock field via https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html, apply context changes.

              Unassigned Unassigned
              7f0ad53b5538 Jackson
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                Created:
                Updated: