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  1. Jira Service Management Data Center
  2. JSDSERVER-10794

Auto refresh portal view when the ticket is updated in Jira

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 2
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      The customer portal issue view should automatically refresh when changes are made to an issue.

      Currently, when an agent makes changes to an issue in the Jira, those changes are not reflecting/updated on the portal issue view automatically. The customer has to manually refresh the portal (through the browser refresh option) from time to time to view the updates.

      This feature request is to build the functionality in the portal to refresh automatically when any changes are made to the issue through the Jira application by agents.

      As a workaround, these browser extensions for Chrome and Firefox can help to enable auto-refresh for a particular browser tab.

            [JSDSERVER-10794] Auto refresh portal view when the ticket is updated in Jira

            SET Analytics Bot made changes -
            UIS Original: 5 New: 2
            SET Analytics Bot made changes -
            UIS Original: 7 New: 5
            SET Analytics Bot made changes -
            Support reference count New: 2
            SET Analytics Bot made changes -
            UIS Original: 1 New: 7
            SET Analytics Bot made changes -
            UIS New: 1
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 977905 ]
            Allan O'Rourke made changes -
            Reporter Original: Asim K [ akhan@atlassian.com ] New: Allan O'Rourke [ c52cfc079f65 ]
            Allan O'Rourke made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - Customisation & Configuration [ 47607 ]
            Key Original: JSDCLOUD-10471 New: JSDSERVER-10794
            Project Original: Jira Service Management Cloud [ 18512 ] New: Jira Service Management Server and Data Center [ 15611 ]
            Allan O'Rourke made changes -
            Link New: This issue is cloned from JSDCLOUD-10400 [ JSDCLOUD-10400 ]
            Allan O'Rourke created issue -

              Unassigned Unassigned
              c52cfc079f65 Allan O'Rourke
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              17 Vote for this issue
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                Created:
                Updated: