Details
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Suggestion
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Resolution: Unresolved
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None
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0
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4
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Occasionally, your customers might email your support agents directly or you might have a mailbox full of emails that need to be converted to support tickets. This can be done by just forwarding them to your support email address. However as an agent you have edit all the requests to change the reporter.
Ideal solution:
Service Desk email should detect that I'm an agent from my email address and create those requests in the name of the customer who sent the email to the agent.
Attachments
Issue Links
- relates to
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JSDSERVER-834 Alias email and auto forwarding does not create new request in Service Desk
- Closed
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JSDCLOUD-1041 Forwarding emails from a private inbox to service desk
- Gathering Interest