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  1. Jira Service Management Data Center
  2. JSDSERVER-1041

Forwarding emails from a private inbox to service desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Occasionally, your customers might email your support agents directly or you might have a mailbox full of emails that need to be converted to support tickets. This can be done by just forwarding them to your support email address. However as an agent you have edit all the requests to change the reporter.

      Ideal solution:
      Service Desk email should detect that I'm an agent from my email address and create those requests in the name of the customer who sent the email to the agent.

            [JSDSERVER-1041] Forwarding emails from a private inbox to service desk

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            Labels Original: email emails incoming sdt New: email emails incoming ril sdt
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976481 ]
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            Taylor Carter added a comment -

            I want to use Gmail's automatic forwarding to redirect certain emails to Jira and have a ticket created. Why doesn't this work?

            Taylor Carter added a comment - I want to use Gmail's automatic forwarding to redirect certain emails to Jira and have a ticket created. Why doesn't this work?
            SET Analytics Bot made changes -
            UIS Original: 7 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 7

              Unassigned Unassigned
              jhuynh Joseph Huynh (Inactive)
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                Created:
                Updated: