Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1032

Email weekly summary of reports

XMLWordPrintable

    • 0
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Customers usually have to login and go into service desk then download a report then send it to different teams.

      Solution

      It would be cool if JIRA Service Desk do this automatically.

            [JSDSERVER-1032] Email weekly summary of reports

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Midori added a comment -

            Until Service Desk comes out with a full-blown solution, there are two pretty neat workarounds:

            1. PDF View Plugin version 3.4.0 or newer allows you working with Service Desk fields (SLA, request type, etc.), exporting them, processing them with Groovy scripts, etc.
              Then you can use the PDF Automation Plugin to schedule the exports, and email or save the results.
            2. If you are really looking for full-blown reporting (complex calculations, pivot tables, pivot charts), then the Better Excel Plugin may better fit your use case. It does not support Service Desk-specific custom field types yet, but it is already in our roadmap. You can use all other custom field types though, as tickets are just issues.
              It also has its companion plugin for scheduling: Excel Automation Plugin

            Investigate these options, I'm sure one of them will solve your use case.

            Midori added a comment - Until Service Desk comes out with a full-blown solution, there are two pretty neat workarounds: PDF View Plugin version 3.4.0 or newer allows you working with Service Desk fields (SLA, request type, etc.), exporting them, processing them with Groovy scripts , etc. Then you can use the PDF Automation Plugin to schedule the exports, and email or save the results. If you are really looking for full-blown reporting (complex calculations, pivot tables, pivot charts), then the Better Excel Plugin may better fit your use case. It does not support Service Desk-specific custom field types yet, but it is already in our roadmap. You can use all other custom field types though, as tickets are just issues. It also has its companion plugin for scheduling: Excel Automation Plugin Investigate these options, I'm sure one of them will solve your use case.

            Ed Zhang (Automation) added a comment -

            Hi Noble,

            There is currently no way to have reports sent out automatically. I will change this issue to a suggestion

            Ed Zhang (Automation) added a comment - Hi Noble, There is currently no way to have reports sent out automatically. I will change this issue to a suggestion

              Unassigned Unassigned
              2b3587a9bcd4 Noble Athimattathil
              Votes:
              5 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: