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  1. Jira Service Management Cloud
  2. JSDCLOUD-9951

Export Insight Objects using User Friendly format results in 504 error

      Issue Summary

      Trying to export a large amount of objects with references to other object types results in a 504 HTTP error.

      Steps to Reproduce

      1. Step 1: Open an object type with a large amount of objects with references
      2. Step 2: Try and export it with User Friendly format

      Expected Results

      A .csv file should be generated and downloaded

      Actual Results

      A 504 http error is raised and an error screen is shown to the user.

      Workaround

      Choose "data consistent" in the Format drop down when exporting the objects.

            [JSDCLOUD-9951] Export Insight Objects using User Friendly format results in 504 error

            Nicole added a comment -
            Atlassian Update - January 25, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - January 25, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              0150a069005d Thais Souza (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: