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  1. Jira Service Management Cloud
  2. JSDCLOUD-9931

Validation of customer e-mail address before asking for password

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      The customer portal login page asks for the customer's e-mail address before asking for the password. Even if an e-mail address that is not associated with any existing account is entered, the customer will be prompted to insert a password. Only after entering both credentials the error message "Sorry, your email or password are incorrect - please try again" is displayed.

      Suggestion

      Validate the e-mail address and display the error message before asking for the password.

              Unassigned Unassigned
              vromero Victor Romero
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