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  1. Jira Service Management Cloud
  2. JSDCLOUD-9927

Using currentReporter() syntax at the Insight custom field IQL filter scope are not working

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    Description

      Update 8 October

      currentReporter() or the ${reporter} syntax is now supported

      Issue Summary

      Using currentReporter() syntax at the Insight custom field IQL filter scope are not working.

      Steps to Reproduce

      1. Add "User" attribute in Insight object type and update with a user email address
      2. Add Insight custom field and add to the project screen.
      3. At Insight object field configuration , use User = currentReporter() IQL
      4. Create issue on behalf of customer from JIRA , update the reporter with the user you've added previously at object.

      Expected Results

      The insight field only listed value that meet the IQL filter.

      Actual Results

      No result

      Workaround

      If your attribute is of type "Jira User", you should be able to use something like:

      Filter issue scope (IQL): "Owner" = ${reporter}

      Here's some documentation on setting it up: https://support.atlassian.com/jira-service-management-cloud/docs/configure-the-insight-object-field/

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              Unassigned Unassigned
              nroslan Atiqah Roslan
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              Dates

                Created:
                Updated:
                Resolved: