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  1. Jira Service Management Cloud
  2. JSDCLOUD-9917

Insight Object Search does not search past the first 50 objects during workflow transitions and on Issue Create screen

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      Issue Summary

      Insight Object Search does not search past the first 50 objects during workflow transitions

      Steps to Reproduce

      1. Have an object type with more than 50 objects
      2. Create an Insight Field and configure it to that Object Type
      3. Add that field to a transition
      4. Execute the transition and search for any object after the first 50 OR on the issue Create screen, search for any object after the first 50 objects

      Expected Results

      The object is properly returned

      Actual Results

      No matches are found

      Workaround

      Add the field to the View and Edit screen operations and edit it outside of the transition.
      The object search also works fine from the customer portal.

            [JSDCLOUD-9917] Insight Object Search does not search past the first 50 objects during workflow transitions and on Issue Create screen

            Marie Taylor Harper (Inactive) added a comment -

            Hi owessels ,

            Just an update to tie up any loose ends.  I have feedback from the customer regarding what they are seeing:

            The issue we’re experiencing is in regard to JSDCLOUD-9917, where we have an assets field, and ~120 objects. When a user goes to populate the field in a request from the portal, they can only scroll and see the first 50 objects, and only by manually typing can they see past the first 50.

            So it is as you described and working as designed

            Thank you!

            Marie Taylor Harper (Inactive) added a comment - Hi owessels , Just an update to tie up any loose ends.  I have feedback from the customer regarding what they are seeing: The issue we’re experiencing is in regard to JSDCLOUD-9917 , where we have an assets field, and ~120 objects. When a user goes to populate the field in a request from the portal, they can only scroll and see the first 50 objects, and only by manually typing can they see past the first 50. So it is as you described and working as designed Thank you!

            Marie Taylor Harper (Inactive) added a comment -

            Thank you for your response owessels .  I will circle back on this

            Marie Taylor Harper (Inactive) added a comment - Thank you for your response owessels .  I will circle back on this

            oli added a comment -

            Hi again, the fix is now rolled out to all production instances.

            oli added a comment - Hi again, the fix is now rolled out to all production instances.

            oli added a comment -

            Hi everyone,

            Apologies for the confusion, the fix has been rolled out to most of production, but not yet all sites so that's why some people would still be encountering the bug. I will close this again once it is 100% rolled out.

            Cheers,

            Oliver Wessels

            Jira Service Management Engineer

            oli added a comment - Hi everyone, Apologies for the confusion, the fix has been rolled out to most of production, but not yet all sites so that's why some people would still be encountering the bug. I will close this again once it is 100% rolled out. Cheers, Oliver Wessels Jira Service Management Engineer

            Boris Zozoulia added a comment -

            Works on our cloud instance ! Thanks

            Boris Zozoulia added a comment - Works on our cloud instance ! Thanks

            Mario Toncer added a comment -

            Greetings,

            not working on a couple of Cloud instances as well.
            Please review the resolution.

            Thanks,
            Mario

            Mario Toncer added a comment - Greetings, not working on a couple of Cloud instances as well. Please review the resolution. Thanks, Mario

            Jeet Gurung added a comment -

            Not working for me.

            Jeet Gurung added a comment - Not working for me.

            Gaurav Gupta added a comment -

            Hello,

            This is still not working not even intermittently for me. Kindly revalidate this.

             

            Gaurav Gupta added a comment - Hello, This is still not working not even intermittently for me. Kindly revalidate this.  

            Antonio Biviano added a comment -

            Hi, I've just test this fix and noticed it Intermittent, only works sometimes.

            Can you please re-test 

            Antonio Biviano added a comment - Hi, I've just test this fix and noticed it Intermittent, only works sometimes. Can you please re-test 

            Antonio Biviano added a comment -

            Hi, Do we a have an ETA for this fix

            Antonio Biviano added a comment - Hi, Do we a have an ETA for this fix

              ad70c7c67f3d Nhi Van Nguyen
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
              Affected customers:
              46 This affects my team
              Watchers:
              41 Start watching this issue

                Created:
                Updated:
                Resolved: