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  1. Jira Service Management Cloud
  2. JSDCLOUD-9899

Images are not rendered correctly in Jira/Customer Notifications

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      Issue Summary

      When an image(.png/.jpeg for example) are added in the comment, the notification triggered will contain the below text instead of rendering the image

      !image-20210407-xxxx (xxxx).png|width=1279,height=342!

      Steps to Reproduce

      1. Add a comment with an image file
      2. Receive a notification with the above format

      Note:

      This is not reproducible on all cloud sites.

      Expected Results

      Image is rendered as the Global settings for email is HTML format

      Actual Results

      The image is not rendered.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       

            [JSDCLOUD-9899] Images are not rendered correctly in Jira/Customer Notifications

            ajaiswal added a comment -

            Hi everyone,

            This is Ashish from the JSM team. Thank you for raising this bug and bringing it to our attention. After examining this issue, we weren’t able to reproduce the behaviour within our instances. To set the right expectations, we are closing this bug to focus on our upcoming roadmap for all JSM users.

            If this is still an issue for you, please let us know. Thank you again for providing valuable feedback to our team!

            Best,

            Ashish

            ajaiswal added a comment - Hi everyone, This is Ashish from the JSM team. Thank you for raising this bug and bringing it to our attention. After examining this issue, we weren’t able to reproduce the behaviour within our instances. To set the right expectations, we are closing this bug to focus on our upcoming roadmap for all JSM users. If this is still an issue for you, please let us know. Thank you again for providing valuable feedback to our team! Best, Ashish

              Unassigned Unassigned
              74e7fd576f90 Prathiksha
              Affected customers:
              6 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: