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  1. Jira Service Management Cloud
  2. JSDCLOUD-9882

CSAT survey not being sent when reporter is added as a watcher

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    Description

      Issue Summary

      A change has been made in which when a reporter is added as a watcher they will only get internal notifications. 
      https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/

      Because of this, tickets in which the reporter who is also a watcher in the ticket, are not sending CSAT Surveys even when the option is enabled. 

      (The survey is sent on the customer notification for the resolution - which is now not sent in this case) 

      Steps to Reproduce

      1. Create a ticket and add the reporter as a watcher
      2. Resolve the issue
      3. Check the reporter email - no CSAT survey

      Expected Results

      CSAT survey being sent

      Actual Results

      No CSAT survey is sent

      Workaround

      Remove the reporter from the watcher list before resolving the ticket

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              Unassigned Unassigned
              79302268a842 Ana Viseu
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              Dates

                Created:
                Updated: